"Our active (versus inactive) and available staffing fell below plan and, along with other factors, caused us to miss our operational ontime performance targets, and that created additional cost headwinds," Kelly said. Southwest's revenue rose to $4.68 billion in the quarter up from $1.79 billion in the third quarter of last year. The airline reported a third-quarter profit of $446 million on Thursday compared with a $1.6 billion loss year earlier, thanks to a boost from federal aid and voluntary leaves of absence by employees. The revenue hit, announced in quarterly results, came from flight cancellations, customer refunds and "gestures of goodwill," Southwest said.ĬEO Gary Kelly said in an earnings release that the airline's 2022 schedule "reflects more conservative staffing assumptions, as well, all compared to historical norms." 8 in Orlando, one of the airports that Southwest highlighted as an issue in an customer apology, the airline had canceled more than a third of its scheduled departures, while American Airlines canceled 16% of its departures and Spirit Airlines scrapped 6%, according to aviation consulting firm Cirium. Its closest rivals, including those in Florida, had relatively minimal cancellations. 13. It blamed the meltdown on bad weather in Florida and air traffic control issues, which was compounded by staffing shortages. ![]() Southwest Airlines canceled hundreds of flights over the weekend, blaming the woes on air traffic control issues and weather.Southwest canceled more than 2,000 flights between Oct.
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